Refund policy

At QX Metal Cards, we are committed to providing the highest quality custom metal cards and ensuring your complete satisfaction. Due to the bespoke nature of our products, please carefully review our refund and return policy below.

1. Eligibility for Refunds

  • Defective or Damaged Products: Notify us within 7 days of delivery with photos. We will offer a full refund, replacement, or repair at no additional cost.
  • Incorrect Orders: Contact us within 7 days if products differ from your confirmed specifications (design, material, quantity).
  • Samples: Sample orders are generally non-refundable unless defective.

2. Non-Refundable Conditions

  • Customized Design Approval: Refunds are not issued for changes of mind or dissatisfaction after final design approval.
  • Normal Wear and Tear: Damage from misuse or accidents is not refundable.
  • Shipping Delays: Delays outside our control (customs, carrier) are not grounds for refund.

3. Refund Process

To initiate a refund or replacement, contact us within the specified timeframe at:

Provide your order number, detailed issue description, and photos if applicable. We will respond within 3 business days with return instructions if needed. After we receive and inspect the returned item, approved refunds are processed within 7 business days via the original payment method.

4. Return Shipping

  • QX Metal Cards covers return shipping costs for approved defects or errors.
  • Customers pay return shipping fees for non-defect returns.

5. Exchanges

We offer replacements or exchanges for defective or incorrect items following the refund process.

6. Customer Satisfaction Guarantee

Your satisfaction is our top priority. Please contact us promptly if you have any concerns or questions about your order. We strive to resolve all issues quickly and fairly.